We've all read job descriptions asking for strong oral and written
communication skills, but surprisingly many of us aren't as strong in
communicating as we think we are. Communication is essential for any
position held as it allows for upward movement in any business. We
communicate to convey our opinions, interact with clients, network,
etc. There is no way to avoid communication. With that said, there
are several rules people should follow and be aware that non-verbal
communication is just as important as the verbal.
Verbal and Written Communication
1. Keep your communication short and concise. There is no need
to embellish, use unnecessary jargon, or use complex words in lieu of
simple ones (i.e. elucidate vs. clarify). The lengthier the
communication, the higher the probability of losing your listeners.
Remember, most people have a 10-12 minute attention span so expect that
for every 10 minutes of conversation, the listener may tune out for 30
seconds. Ever wonder why tv shows have commercial breaks every 12
minutes - that's one of the reasons.
2. Remember that the tones used when communicating verbally can
lead listeners to the wrong conclusion. Like sarcasm. We might say "I
would LOVE more work," but in this case emphasis on the word "love" might imply that the speaker is being sarcastic. If we said "I would love more work," the implication would be the individual does in fact want more work. This is also true for written communication. Capitalizing certain words or using punctuation marks in certain places will once again create a tone in writing that may not necessarily convey what you mean.
Non-verbal Communication
1. Facial expressions. Unless you have the poker face of champions, what you're communicating is written all over your face - whether good or bad. This can affect your standing in the workplace as co-workers and clients may decide they should work with someone else.
2. Postures and gestures. Many of us do not realize how much our posture or hand gestures affect the messages we are trying to convey. Think back to when you were dating. Seeing someone with their arms crossed was not exactly the warm cuddly feeling you were hoping to have on the date. Similarly having someone pointing their finger at you, would more than likely make you feel like you were being punished.
